Store policies

Last updated: 29 July 2026

Who We Are

This online store is operated by Madarek Al Tefl for Games and Toys Trading, trading as BunyaanKids, Dubai, United Arab Emirates.

Website: bunyaankids.com

Email: info@bunyaankids.com

Phone/WhatsApp: +971 50 125 0456

BunyaanKids operates this website and its related information, features, tools, products and services. Our store is powered by Shopify, which enables us to provide our online shopping services.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, contact us or otherwise use our services.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you.

Depending on how you interact with the store, we may collect:

• Your name
  
• Billing and delivery addresses
  
• Email address
  
• Phone number
  
• Account information and preferences
  
• Order and transaction information
  
• Products viewed or added to your cart
  
• Payment status and payment-method information
  
• Delivery and tracking information
  
• Communications with customer support
  
• Cancellation, return, refund and warranty information
  
• Phone-verification or one-time-password information
  
• Browser, device and network information
  
• IP address and other device identifiers
  
• Website usage information
  
• Cookie and consent preferences
  
• Any other information you choose to provide
  

We do not normally receive or store your complete payment-card number. Payment information is processed by the relevant payment provider.

Sources of Personal Information

We may collect information:

• Directly from you when you place an order, create an account, contact us or provide information
  
• Automatically from your browser or device when you use the website
  
• Through cookies and similar technologies
  
• From Shopify and our service providers
  
• From payment and verification providers
  
• From delivery and logistics providers
  
• From other partners where permitted by law
  

How We Use Personal Information

We may use personal information to:

• Operate, maintain and secure the online store
  
• Confirm your identity or phone number
  
• Process payments and orders
  
• Arrange delivery and tracking
  
• Provide customer support
  
• Process cancellations, returns, refunds and warranty claims
  
• Remember your preferences and shopping-cart items
  
• Detect fraud, misuse and security incidents
  
• Send important information about your order
  
• Send marketing communications where permitted
  
• Maintain business, tax and transaction records
  
• Comply with legal and regulatory obligations
  
• Establish, exercise or defend legal claims
  
• Understand and improve our store and customer experience
  

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify, which hosts and supports the online store
  
• Payment, card and digital-wallet providers
  
• Buy-now-pay-later providers such as Tabby or Tamara
  
• Delivery, courier, fulfilment and logistics providers
  
• Phone-verification and messaging providers
  
• Cloud-hosting, security, fraud-prevention and technical providers
  
• Analytics and marketing providers where enabled
  
• Professional advisers, auditors and insurers
  
• Government, regulatory, law-enforcement or judicial authorities where required
  
• Another organisation in connection with a merger, acquisition, restructuring or transfer of the business
  

These organisations may process information according to their own privacy notices and contractual obligations.

We may also disclose information when you request or authorise us to do so, such as when information must be shared with a delivery company to deliver your order.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes information relating to your access to and use of the store in order to provide services such as website hosting, checkout, security, fraud prevention, analytics and payment support.

Information submitted through the store may be transmitted to Shopify and relevant service providers, which may operate in countries other than your country of residence.

Shopify may process information according to its own privacy policies and legal responsibilities.

Cookies and Similar Technologies

We and Shopify may use cookies and similar technologies to:

• Operate the website
  
• Keep the shopping cart and checkout working
  
• Remember preferences
  
• Protect accounts and transactions
  
• Prevent fraud
  
• Understand website usage
  
• Improve the store and customer experience
  

Where a cookie or privacy-preference banner is displayed, you may use it to manage the available options.

Some essential cookies cannot be disabled because they are required for the website, security or checkout to operate.

Marketing and Targeted Advertising

We may use personal information to send marketing or promotional communications where permitted by law and according to your communication preferences.

We may also use or disclose limited website-usage information to Shopify or advertising and analytics partners to measure advertising or display advertisements that may be relevant to your interests.

Depending on the laws applying where you live, this activity may be treated as targeted advertising or the sharing of personal information.

Where required and supported by our website, you may manage these activities through the cookie or privacy settings displayed on the website or by contacting us.

Where applicable law requires us to recognise a supported browser-based privacy preference signal, we will treat the signal as an opt-out request for the browser and device through which it was received.

We do not currently use separate Meta, TikTok or Google advertising pixels. If this changes, we will update this policy and provide any consent or preference options required by applicable law.

Payment Providers

Payments may be processed by card processors, digital-wallet providers, Stripe, Tabby, Tamara or other payment methods displayed at checkout.

These providers may collect and process information required to authorise payments, prevent fraud, manage instalments, complete transactions or issue refunds.

Third-Party Websites

Our website may include links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy or practices of independent third-party websites. You should review their privacy policies before providing personal information.

Children’s Information

Our products may be suitable for children aged three years and above, but the website and purchasing process are intended for adults.

Children should not submit personal information or place orders without the involvement of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children.

A parent or guardian who believes that a child has provided us with personal information may contact us to request its deletion.

International Processing

Some service providers may process or store personal information outside your country of residence.

Where required, we take reasonable steps to use appropriate contractual, organisational or legal safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Order fulfilment
  
• Customer support
  
• Returns and warranties
  
• Accounting and tax obligations
  
• Fraud prevention
  
• Dispute resolution
  
• Legal compliance
  

The retention period may vary depending on the type of information and applicable legal requirements.

Security

We use reasonable administrative, technical and organisational measures to protect personal information.

However, no online system or method of transmission can be guaranteed to be completely secure. You should not send sensitive or confidential information through unsecured communication channels.

Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to your personal information
  
• Request correction of inaccurate or incomplete information
  
• Request deletion of certain information
  
• Object to or restrict certain processing
  
• Withdraw consent where processing is based on consent
  
• Request a copy or transfer of certain information
  
• Manage your marketing preferences
  
• Submit a complaint to the relevant data-protection authority
  

To make a request, contact us using the details below. We may need to verify your identity before completing a request.

You may unsubscribe from promotional emails by using the unsubscribe option included in the message. You may still receive non-promotional communications relating to your account or orders.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last updated” date.

Last updated: 29 July 2026

Returns

You may request a return within 14 days from the date you
receive your order.

Returns are accepted even if the product has been opened or
assembled and has no defect, provided that:

• the product is complete;
• all panels, parts, accessories and included items are returned;
• the product has not been damaged through misuse, neglect, improper storage, unauthorized modification or excessive use; and
• proof of purchase is provided.

Original packaging should be returned where reasonably available. Missing or damaged outer packaging will not automatically prevent a
return, but the product must be safely prepared for collection.

Return Shipping

BunyaanKids will pay the return shipping or collection cost for eligible returns, including change-of-mind returns, defective products, damaged products and incorrect items.

To arrange a return, contact us and provide:

• your order number;
• the name and contact details used for the order;
• the reason for the return; and
• clear photographs or video if the product is damaged, defective, incomplete or incorrect.

Please do not send a product back before receiving return instructions from us.

Damaged, Defective, Missing or Incorrect Items

Please inspect your order after delivery.

If the product arrives damaged, defective, incomplete or different from what you ordered, contact us within 48 hours of receiving it and provide clear photographs or video.

Reporting the issue within 48 hours helps us investigate the delivery and resolve the matter quickly. This reporting period does not remove any mandatory consumer rights available under applicable law.

Cancellations

You may request cancellation before or after dispatch.

If the order has not yet been dispatched, we will cancel it and process the applicable refund.

If the order has already been dispatched, we may attempt to stop delivery or arrange collection after delivery. The product may need to be returned before the refund is completed.

Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will normally be processed within seven business days after inspection.

Payments made by card, digital wallet or a buy-now-pay-later service will normally be refunded through the original payment method. Your bank or payment provider may require additional time to display the refund.

For cash-on-delivery orders, the refund may be completed by bank transfer or another agreed method. We may request the information reasonably required to complete the refund.

Where the order price included delivery, taxes or duties, an approved full-order return will be refunded based on the total amount paid,
unless a partial refund or another remedy has been agreed with you.

Exchanges

You may request an exchange instead of a refund where an exchange is available.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer a refund, store credit or another suitable solution.

Return Shipping Outside the GCC

For change-of-mind returns from countries outside the GCC, the customer is responsible for all return shipping, insurance, customs, duties, taxes, handling fees and other return-related charges.

Original international shipping, customs and import charges are not refundable, except where required by applicable law.

Customers must contact BunyaanKids before sending a product back and must follow the return instructions provided.

Where the product is defective, damaged, incomplete or incorrect, return costs and the appropriate solution will be reviewed separately in accordance with this policy and applicable law.

Last updated: 29 July 2026

Delivery Locations

BunyaanKids regularly delivers to:

• United Arab Emirates
  
• Saudi Arabia
  
• Kuwait
  
• Qatar
  
• Bahrain
  
• Oman
  

Delivery Outside the GCC

Delivery to countries outside the GCC may be available upon request and will be considered individually.

Before confirming the order, we will obtain a delivery quotation from an available shipping provider and inform the customer of the estimated shipping cost and delivery conditions.

The total order price will consist of:

• The product price applicable in the United Arab Emirates
  
• The international shipping cost
  
• Any additional shipping, handling, customs, import or destination charges communicated before confirmation
  

All costs relating to delivery outside the GCC will be paid by the customer.

International delivery times are estimates only. BunyaanKids cannot guarantee customs-clearance or delivery times and is not responsible for delays or additional charges caused by customs authorities, government procedures, the shipping provider or circumstances outside our reasonable control.

Any claim relating to loss or damage during international shipping may be subject to the shipping provider’s terms and insurance coverage. BunyaanKids will reasonably assist the customer in communicating with the shipping provider.

Nothing in this section limits any rights that cannot legally be excluded.

Returns for Orders Delivered Outside the GCC

For a change-of-mind return involving an order delivered outside the GCC, the customer is responsible for all return-related costs, including:

• Return shipping
  
• Shipping insurance
  
• Customs duties and taxes
  
• Handling fees
  
• Any other charges imposed by the shipping provider or destination country
  

The original international delivery charges and any customs or import fees already paid are non-refundable, except where required by applicable law.

The customer must contact BunyaanKids and receive return instructions before arranging the shipment. The customer remains responsible for the returned product until it is safely received by BunyaanKids.

This does not apply where the product is defective, damaged, incomplete or incorrect. In those cases, please contact us so that we can review the matter and provide an appropriate solution in accordance with applicable law.

Prices and Delivery Charges

The amount shown at checkout includes the product price, delivery charges and applicable taxes and duties for the selected destination.

Customers should not normally be asked to pay additional delivery, customs or import charges when receiving the order.

Additional charges may apply where they result from incorrect information provided by the customer, a customer-requested change or another circumstance clearly agreed with the customer in advance.

Estimated Delivery Times

United Arab Emirates:

1–3 business days.

Saudi Arabia, Kuwait, Qatar, Bahrain and Oman:

3–14 days.

Delivery times are estimates and begin after the order has been confirmed and prepared for dispatch. They are not guaranteed delivery dates.

Delays may occur because of public holidays, customs inspections, border procedures, weather, carrier disruption, remote delivery locations, incomplete address information or other circumstances outside our reasonable control.

Order Processing and Tracking

After your order is confirmed, it will be prepared for dispatch.

Where tracking is available, tracking information will be provided through your Shopify order confirmation or order-status page.

Delivery Information

You are responsible for providing:

• a complete and accurate delivery address;
• a correct and reachable phone number; and
• any access instructions required by the delivery company.

Contact us as soon as possible if your delivery information is incorrect. We cannot guarantee that information can be changed after the order has been dispatched.

Failed Delivery

If delivery cannot be completed because no one is available, the phone number is unreachable, the address is incorrect or access is restricted, the delivery company may contact you to arrange another attempt.

If the order is returned to us following unsuccessful delivery attempts, we will contact you to arrange redelivery, cancellation or a refund, as appropriate.

Additional redelivery costs caused by incorrect information or repeated unsuccessful delivery attempts may be charged to the customer where
permitted by law.

Checking Your Order

Please inspect the shipment after delivery.

If the packaging or product is damaged, or if any item is missing or incorrect, contact us within 48 hours and provide clear photographs or video.

This 48-hour reporting request helps us investigate the delivery and does not remove any mandatory consumer rights.

Last updated: 29 July 2026

Warranty Period

BunyaanKids provides a one-year limited warranty beginning
on the date the product is delivered to the customer.

What the Warranty Covers

The warranty covers manufacturing defects that arise during
normal household use, including defects affecting:

• the construction of the panels;
• stitching;
• fabric attachment;
• plastic or fabric edge trim;
• internal magnets; and
• other parts or components supplied with the product.

Warranty Solutions

After reviewing the product and the available evidence, BunyaanKids may provide one or more of the following solutions:

• repair;
• replacement of an affected part;
• replacement of the product;
• store credit;
• a partial refund; or
• a full refund.

The appropriate solution will be selected according to the nature of the defect, product availability, applicable law and the circumstances of the claim.

BunyaanKids will pay the return or collection cost for an approved warranty claim.

What the Warranty Does Not Cover

The warranty does not cover:

• normal wear and tear;
• minor cosmetic changes that do not affect the product’s safety or function;
• accidental damage;
• damage caused by misuse or rough handling;
• failure to follow safety, care or assembly instructions;
• damage caused by liquids, excessive moisture, fire or excessive heat;
• damage caused by improper storage;
• loss of individual pieces;
• unauthorized repair, modification or alteration;
• damage caused by commercial, rental or institutional use unless agreed in writing; or
• damage occurring during transportation arranged independently by the customer.

Making a Warranty Claim

To submit a warranty claim, contact us and provide:

• your order number or proof of purchase;
• a description of the problem;
• the date the problem was first noticed; and
• clear photographs or video showing the defect.

We may request additional information or arrange collection or inspection of the product.

Product Safety

The product is intended for children aged three years and
above.

Adult supervision is recommended. All safety warnings, care
instructions and assembly guidance supplied with the product must be followed.

Last updated: 29 July 2026

1. About These Terms

These Terms of Service and Terms of Sale apply to your use
of bunyaankids.com and to orders placed with Madarek Al Tefl for Games and Toys
Trading, trading as BunyaanKids, Abu Dhabi, United Arab Emirates.

By using the website or placing an order, you agree to these
terms together with our:

• Privacy Policy;
• Shipping & Delivery Policy;
• Returns, Refunds & Cancellations Policy; and
• One-Year Limited Warranty.

2. Eligibility

You must be at least 18 years old, or have the required legal capacity and authority in your country, to place an order.

Products may be purchased by adults for use by children in accordance with the stated age guidance and safety instructions.

3. Product Information

We aim to describe and display our products accurately.

Minor differences may occur because of screen settings, lighting, manufacturing tolerances, fabric placement or product updates.

Product dimensions, colors and images are approximate unless expressly stated otherwise.

The product is intended for children aged three years and above. Adult supervision is recommended, and all safety warnings, care instructions and assembly guidance must be followed.

4. Prices

Prices displayed for the selected market are intended to
include:

• the product;
• delivery charges; and
• applicable taxes and duties.

The final amount payable will be displayed at checkout before the order is submitted.

We may correct an obvious pricing, description or technical error. If an error affects an order already placed, we will contact you and offer the option to confirm the corrected order or cancel it for a refund.

5. Orders

Submitting an order represents an offer to purchase.

An order is accepted when we send an order confirmation or otherwise confirm that the order is being processed. Acceptance remains subject to payment authorisation, product availability, verification and fraud checks.

We may refuse or cancel an order where reasonably necessary,
including where there is:

• suspected fraud;
• unauthorised payment;
• inaccurate customer information;
• stock unavailability;
• an obvious pricing error;
• a delivery restriction; or
• misuse of the website.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded.

6. Payments

Available payment methods may include:

• payment cards;
• digital wallets;
• cash on delivery within the United Arab Emirates; and
• buy-now-pay-later services such as Tabby or Tamara.

Payment providers may apply their own terms, approval requirements, instalment schedules, fees, privacy policies and
refund-processing periods.

You must provide accurate billing, contact and verification information.

7. Phone Verification

We may use a one-time password or another verification method to confirm a phone number, protect the checkout and reduce fraud.

Phone verification does not guarantee acceptance of an order and does not replace payment authorisation or other security checks.

8. Delivery

Standard delivery is available within the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Delivery outside the GCC may be arranged upon request and is subject to shipping-provider availability, destination restrictions and the customer’s approval of the shipping quotation.

For orders delivered outside the GCC, the total price will be the applicable UAE product price plus international shipping and any disclosed handling, customs, import or destination charges.

International delivery times are estimates only and may be affected by customs authorities, government procedures, shipping providers and other circumstances outside our reasonable control.

Further delivery conditions are explained in our Shipping & Delivery Policy.

You must provide accurate delivery information and cooperate with reasonable delivery arrangements.

9. Cancellations, Returns and Refunds

Orders may be cancelled before or after dispatch in accordance with our Returns, Refunds & Cancellations Policy.

Eligible products may be returned within 14 days from receipt, including products that have been opened or assembled, subject to the conditions of that policy.

BunyaanKids pays the return or collection cost for eligible returns.

10. Warranty

Products are covered by our One-Year Limited Warranty beginning from the date of delivery.

The warranty is additional to mandatory consumer rights and does not exclude rights that cannot legally be excluded.

11. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions, expiry dates, product restrictions and usage limits.

Unless otherwise stated, discount codes:

• cannot be exchanged for cash;
• cannot be applied to previous orders; and
• cannot be combined with another promotion.

12. Intellectual Property

The website, brand name, logos, text, photographs, graphics, product designs and other content are owned by or licensed to BunyaanKids and are protected by applicable intellectual-property laws.

You may use the website for personal shopping purposes only.

You may not copy, reproduce, distribute, sell, modify or commercially exploit website content without our written permission.

13. Acceptable Use

You must not:

• use the website for unlawful or fraudulent purposes;
• interfere with the website, checkout, security or other users;
• introduce malicious software or code;
• collect or scrape information without permission;
• impersonate another person; or
• provide false payment, contact or delivery information.

14. Third-Party Services

The website may use or link to services operated by third parties, including Shopify, payment providers, delivery companies and social-media platforms.

Independent third-party services are governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services except where responsibility cannot legally be excluded.

15. Limitation of Liability

Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded.

To the extent permitted by law, BunyaanKids will not be responsible for indirect or consequential losses that were not reasonably foreseeable when an order was placed.

This does not limit our responsibility to:

• provide the purchased product;
• issue an approved refund;
• honour the published warranty; or
• comply with applicable law.

16. Circumstances Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

• severe weather;
• transport disruption;
• border closures;
• customs delays;
• government action;
• system outages;
• labor disruption; or
• other force-majeure events.

We will take reasonable steps to reduce the effect of the event and complete or resolve affected orders.

17. Changes to the Website or Terms

We may update the website and these terms from time to time.

The terms applying to an order will normally be the terms published when the order was placed, unless a change is required by law or agreed with the customer.

18. Governing Law and Disputes

These terms and purchases from BunyaanKids are governed by the laws of the United Arab Emirates.

The courts of Abu Dhabi will have jurisdiction, subject to any mandatory consumer rights or jurisdiction protections that apply in the
customer’s country.

Before starting formal proceedings, please contact us so we can attempt to resolve the matter.

19. Language

Where English and Arabic versions are published, they are intended to have the same meaning.

If an inconsistency occurs, the Arabic version will prevail to the extent permitted by applicable law.

Last updated: 29 July 2026

Business Information

Legal business name:

Madarek Al Tefl for Games and Toys Trading

Trading name:

BunyaanKids

Location:

Dubai, United Arab Emirates

Website:

bunyaankids.com

Email:

info@bunyaankids.com

Phone/WhatsApp:

+971 50 125 0456

Customer Support

You may contact us regarding:

• product questions;
• order assistance;
• delivery and tracking;
• cancellations;
• returns and refunds;
• damaged or missing items;
• warranty claims;
• privacy requests; or
• complaints.

When contacting us about an order, please include your order number and the name or contact details used when placing the order.

For damaged, defective, incomplete or incorrect items, please also provide clear photographs or video showing the issue.