FAQ

What is included in each Magnetic Playhouse set?

Each set includes 16 magnetic panels:

12 square panels
2 window panels
2 triangular panels

What age is the product suitable for?

The Magnetic Playhouse is suitable for children aged 3 years and above. Adult supervision is recommended

How do the panels connect, and are tools required?

Magnets are securely placed inside the panel edges, allowing children to connect the panels and build different playhouse designs.

No tools are required. The panels connect magnetically and can be assembled, changed and stored easily.

Can the product be used outdoors?

The product is mainly designed for indoor use. It may be used outdoors temporarily in dry conditions but should not be exposed to rain, excessive moisture or strong heat.

How should I clean the panels?

Clean the panels gently using a soft, slightly damp cloth. Do not soak them, machine wash them or use strong cleaning chemicals.

Where do you deliver?

We regularly deliver to the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

How long does delivery take?

Delivery within the UAE normally takes 1–3 business days.

Delivery to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman normally takes 3–14 days.

For countries outside the GCC, the estimated delivery time and shipping cost will be confirmed with the shipping provider before the order is finalised. All international shipping and related charges will be paid by the customer.

All delivery times are estimates and may be affected by customs procedures, public holidays, destination restrictions or courier delays.

Can you deliver outside the GCC?

Delivery outside the GCC may be available upon request.

We will first obtain a quotation from an available shipping provider. The total amount will be the UAE product price plus the international shipping cost and any disclosed handling, customs, import or destination charges.

All delivery-related costs outside the GCC are paid by the customer. International delivery times cannot be guaranteed because they may be affected by the shipping provider, customs authorities or government procedures.

Who pays the return shipping cost for orders delivered outside the GCC?

For a change-of-mind return from outside the GCC, the customer is responsible for the return shipping, insurance, customs, taxes, handling fees and any other return-related charges.

The original international shipping and customs charges are normally non-refundable.

If the product arrives defective, damaged, incomplete or incorrect, contact us within 48 hours with your order number and clear photographs or video. We will review the issue and provide an appropriate solution.

Are delivery charges and taxes included?

Yes. The final price displayed at checkout includes the product, delivery charges and applicable taxes and duties for your selected destination. Except for orders outisde of GCC.

Can I track my order?

Where tracking is available, you will receive tracking information through your order confirmation or order-status page.

Can I return the product after opening or assembling it?

Yes. You may request a return within 14 days from the date you receive the order, even if the product has been opened or assembled.

The product must be complete, include all parts and not be damaged through misuse, neglect or improper storage.

Who pays the return delivery cost?

BunyaanKids pays the return shipping or collection cost for eligible returns.

What should I do if my order arrives damaged or incomplete?

Your order number
A description of the issue
Clear photographs or video

This helps us investigate and resolve the issue quickly.

How long does a refund take?

Approved refunds are normally processed within seven business days after the returned product has been received and inspected.

Your bank or payment provider may need additional time to display the refund.

Does the product include a warranty?

Yes. The product includes a one-year limited warranty beginning from the delivery date.

The warranty covers manufacturing defects affecting the panels, stitching, fabric attachment, trim, magnets and supplied components.

What is not covered by the warranty?

The warranty does not cover normal wear and tear, accidental damage, misuse, improper storage, liquid damage, excessive heat, missing pieces or unauthorised modifications.

What payment methods do you accept?

Available payment methods may include payment cards, digital wallets and buy-now-pay-later services such as Tabby or Tamara.

Cash on delivery is available only for eligible orders within the UAE.

Can I cancel my order?

Yes. You may request cancellation before or after dispatch.

If the order has already been dispatched, we may need to stop the delivery or arrange its return before completing the refund.